Campus Facilities Maintenance System
Design an experience that allows students to report building or equipment issues on campus.
Role
Research, Ideation, visuals, Prototyping
Timeline
1 Week Project
Tools Used
Adobe CC
School wants to improve the upkeep of campus facilities by creating a new system for reporting any facilities that may need maintenance or repair. Design an experience that allows students to report building or equipment issues on campus. Consider the process of those filing the report and of those receiving and taking action on the issues.
Interview
Current Situation
Not enough motivation to keep students reporting.
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We don't have a mature reporting system.
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Difficult to describe the situation.
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Think the maintenance staff will find the problem by themselves.
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The maintenance staff already knows this problem but hasn't dealt with it yet.
Information Architecture
Insights & Opportunities
Ideation
User Persona
Google Map research
Google Map already has this feature to report issues, But students usually walk on campus and do not use navigation mode often. So when students, teachers, and maintenance staff use campus email to log in to Google Map, this report function can be moved to the main page. And add campus issues reporting to these features.
Overview
Google Map | Campus Mode
The program is based on Google Map.
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Only need to log in with your school email.
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Convenient and quick to use.
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More intuitive presentation of visual data information.
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All the issues and processes have been real-time updates.
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If it is a road problem, it can be updated to the driver's Google Map in real-time when repairing.
UI KIt
